Patient Care Coordination Lessons Learned
With over 25 years of experience, we have learned the best ways to help our patients navigate the health care system. Here are a few lessons learned along the way.
- Develop patient parameters. Doctors Care evolved to a two-year lifetime limit for its Sliding-Fee-Scale Program which serves as a short-term solution for people in a health care crisis. The idea behind a short-term program is to allow more individuals to rotate through the system, resulting in more patients served. At Doctors Care, we also teach the uninsured how to become effective users of the health care system. Patients sign a contract agreeing to comply with treatment recommendations, show up to appointments on time and pay their percentage in a timely manner. Compliance with these patient guidelines is required for continued participation with our program.
- Implement case management. A case management team – comprising of staff, volunteers and physicians – keeps the organization aligned in the face of difficult, case-by-case scenarios. In addition to caring for patients, case management assists in developing cost-reduction strategies, monitors pharmacy reports to ensure cost efficiencies, and reviews and updates program policies.